Training terms

Last updated: 10 November 2026

These are the terms for one-to-one training with me, written to be read rather than skimmed. If anything here is unclear, ask me before we start: hello@thegentledogtrainer.com.

Who I am

The Gentle Dog Trainer is the trading name of a sole trader in England: see Business information. I offer one-to-one training at your home and out on walks. I'm insured for this work.

How I train

Kind, reward-based methods only. I build on what your dog enjoys and finds rewarding, never on fear, force or pain, and I don't use or recommend equipment that works by causing discomfort, such as prong, choke or shock collars.

The free introduction

Our first half hour is free and there's no obligation. We meet, I get to know you and your dog, and we talk about what you'd like to change. Afterwards I'll suggest what might help, and it's entirely up to you whether to book.

Booking and prices

Before you book, I'll confirm by email what's included, how long sessions last and the price. Nothing is charged until you've agreed to it.

Paying

I'll send you an invoice after each session, or for a package before it starts. Please pay by bank transfer within 7 days; the bank details are on the invoice.

Changing or cancelling a session

Life with dogs is unpredictable, so I'll always try to find another time. If you need to move or cancel a session, please tell me at least 48 hours before. With less notice I may charge for the session, unless your dog or someone at home is unwell, which is never your fault: just let me know as soon as you can.

If I have to cancel, I'll tell you as early as I can and we'll find another time, or you'll get your money back for that session.

Your right to change your mind

Under UK consumer law you can cancel a booking within 14 days of making it, for any reason, and get your money back. If you ask me to start sessions within those 14 days, you only pay for the sessions already given.

What training can and can't promise

Every dog learns at their own pace, and behaviour depends on many things outside a training session: health, sleep, the people and places around them, and what happens between sessions. So I can't promise a particular result or timetable. What I can promise is a clear plan, honest advice, and kind methods.

Your dog's health

I'm not a vet. Pain and illness are often behind a change in behaviour, so if I think something could be medical, I'll suggest a vet check before we go further. Please tell me about your dog's health, medicines and any past bites or near misses, even if they seem small: it helps me keep the sessions safe. With your permission, I may speak to your vet.

Some problems need more than training. If I think your dog would be better helped by a vet or a clinical animal behaviourist, I'll say so and help you find one.

During sessions

• Your dog stays your responsibility during sessions, as at any other time, including keeping them under control in public as the law requires.
• Children are welcome to join in, with a grown-up looking after them all the time. Children never manage a dog on their own.
• If I think anyone, your dog included, is at risk, I may pause or end a session. It isn't a failure, and we'll plan what to do next.
• Please practise only what we've agreed between sessions, and ask me if you're unsure.

Your information

What I keep about you and your dog, and for how long, is on the Privacy page.

If something goes wrong

Please tell me first, at hello@thegentledogtrainer.com, and I'll do my best to put it right. Nothing in these terms takes away your rights under UK consumer law.

Who I am: see About and Business information.